Services
Shipping Information
Our Online Store lucafaloni.eu continues to operate normally with free and undisrupted worldwide delivery with DHL and free returns.
We ship EU wide (plus Monaco) using DHL (for orders to the Rest of the World, please use lucafaloni.com), to ensure a fast, tracked and safe delivery. Shipping is always FREE on all international orders.
Delivery time is expected to be 1-2 days for the EU.
Please note, faster shipping options are available.
If you have any questions please write an email to care@lucafaloni.com, we can accommodate special requests and can offer faster delivery when necessary.
You can call us:
- EU wide: +44(0) 203 468 4710
- Sweden: 08 408 388 23
Returns Information
If for any reason you are unhappy with the products or the size, you can return them for a full refund or exchange them within 30 days, the process is extremely easy and FREE across all EU countries (+Monaco) on all orders. In case of exchanges, we will cover the cost of shipping the item back to you.
If you need to make a return or exchange or if you have any question, please send an email to care@lucafaloni.com. We provide a free DHL pick-up service at a location convenient for you, or alternatively, you can drop the package at a DHL service point.
Once we receive the items, we will credit the payment back to you in two days using the original payment method, or we will ship the new items. We can only accept items that are unworn and unwashed, and with the original packaging materials.
Contact Information
If you need to get in touch please email us and we will reply immediately
For customer care, returns and feedback: care@lucafaloni.com
For job applications: talent@lucafaloni.com
For PR enquires: press@lucafaloni.com
Or you can call us
EU: +44(0) 203 468 4710
Sweden: 08 408 388 23
Stores Information
You can shop online with free worldwide shipping and returns or visit us in store:
London
107-108 Marylebone High Street, W1U 4RU
192 Piccadilly, W1J 9EU
Opening Hours:
Monday-Saturday: 10am–7pm
Sunday: 11am–5pm
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New York City
386 West Broadway, 10012, New York
Opening Hours:
Monday-Saturday: 11am–7pm
Sunday: 12pm–6pm
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Stockholm
Sturegallerian AB, Grev Turegatan 11A-C, 11485, Stockholm
Opening Hours:
Monday-Friday: 10am–7pm
Saturday: 10am–5pm
Sunday: 12pm–5pm
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Milan - Coming Soon
Receive practical advice and guidance from our experts dedicated to making your shopping experience simpler. To book a personal styling session, please email care@lucafaloni.com.